Terms & Conditions

Booking and Payment

Guests may book by telephoning 0044 (0) 1223 425478 where the booking will be processed and a confirmation will be sent by email or post.

For bookings made more than 30 days prior to arrival: A deposit of 50% of the total cost of the booking will be required to be paid at time of booking.

For multiple month bookings please contact us for special arrangements. For bookings made 30 days or less prior to arrival: the total cost will be charged in full at the time of the booking.


We reserve the right to ask for a deposit prior to, or on check in at our sole discretion. Failure to pay this could result in your stay and all funds paid being forfeited at our sole discretion.

Check in and Check out

Check in time is after 14.00 on the date of arrival. Check out is by 11.00 on the date of departure.

Guests must inform Lovell Lodge apartments well in advance of their arrival time. All check-in procedures are to done at Lovell Lodge Hotel reception. We understand that those with a large number of baggage may prefer to arrive directly at the apartments, a representative can be allocated to meet them at the property and handover the keys. Further credit card and passport details may also be required.

The person placing the booking will be responsible for the acts of all guests (whether permitted or not) at the apartment during your stay.


You will be supplied with one set of keys (and fobs) upon arrival. On the date of departure keys (and fob) must be returned to Lovell Lodge Reception. Any keys (or fob) not returned on the date of departure will be charged to you at a cost of minimum £75.00 to cover replacement keys, and lock changes.

Methods of Payment

Payment must be made to us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment:

Credit/Debit Card: Visa, Access, MasterCard, Diners or AMEX, Switch, Delta. No surcharge will be made on Credit Cards, non-UK Debit Card payments, AMEX and Diners Card payments. There is no surcharge for UK Debit Cards.

Cheque/Bankers Draft/Foreign Money Order: UK Sterling made payable to "Lovell Lodge Investments"

Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your invoice number and name and clearly on the transfer. A copy of the transfer should then be sent or faxed to us.

Prepayment : the total price of the reservation will be charged on day of booking.

Corporate Clients

Corporate credit facilities with us may be obtained on application. Credit facilities must be agreed prior to check-in.


All apartments will be freshly cleaned for your arrival with fresh bed linen and towels supplied. For stays of 7 days or more these will be changed and the apartment will be cleaned on a weekly basis.


The apartments and all common areas of each building are non-smoking. Smoking is not permitted anywhere in the apartment at any location by law. Insofar as it becomes apparent that in the apartment (or common area) has been smoked in, we will charge you an automatic fee £200 and you will be required to vacate the property immediately and forfeit any payments made, or due to Lovell Lodge Apartments.


No pets are permitted in any apartment at any location. Guide dogs are permitted upon giving prior notice to Lovell Lodge Apartments.


Please be aware that we require the names of all occupants due to stay in the chosen apartment. If there are additional persons found to be staying at the apartment without our prior agreement, then all guests will be asked to leave immediately with no refund due.

General Care

The apartments are located within or near residential areas in each location. You are asked to respect other guests in the building you are occupying and in the near general location of the building by not creating or allowing excessive noise or unruly behaviour. Parties are strictly forbidden in any apartment or common area at any time – breach of this condition will require you to leave the apartment immediately without any refund.

You are responsible for the apartment during your stay – common sense should be applied at all times. The apartment is expected to be kept reasonably clean and tidy with security being considered at all times. Doors should be locked and windows closed when leaving the apartment unattended or when checking out.

Any loss or damage caused to an apartment (or its contents) which has not been locked upon you leaving, will be charged back to you. Lovell Lodge Apartments reserve the right to charge you an additional fee of £100 for additional cleaning costs should the apartment not be returned in a acceptable condition.

If the apartment is found to be in an unacceptable condition during your stay, then you will be charged an additional cost starting at £45 upwards (depending on property size & extent of mess) cleaning cost for each additional clean required.

It is your responsibility to ensure that all items in the apartment are not damaged and are in good working order at all times. You must report to Lovell Lodge Apartments any broken or damaged items as soon as possible after gaining entry to the relevant apartment.

Any items removed from or damaged in any apartment will be charged for and you will be responsible for paying the actual replacement cost advised by Lovell Lodge Apartments. Costs will be debited from the payment details supplied when booking / checking in.

Any damage to any part of the apartment or any of the fixtures and fittings will be charged to you at the relevant rate including any business interruption losses. Costs will be debited from the payment details supplied when booking / checking in.

No booking creates any lease or tenancy and the stay, by way of licence, will only be for the period and upon the terms detailed in the booking confirmation.

Parking may be provided at the building in which your apartment is situated upon prior agreement with Lovell Lodge Apartments. Vehicles and their contents are left entirely at the owner's own risk. Lovell Lodge Apartments accepts no responsibility for any loss or damage incurred during a stay at any of our buildings.

Personal effects and belongings are left in the apartment at an owner's own risk. It is not advised to leave valuable items unattended. Lovell Lodge Apartments will take no responsibility for any loss incurred.

Lovell Lodge Apartments will not be held responsible for any death or personal injury incurred during any stay at any apartment save insofar as the same arose through any act or omission of Lovell Lodge Apartments. Lovell Lodge Apartments reserves the right to enter apartments for maintenance issues and viewing of apartments by staff accompanied potential guests during a stay. The appropriate notice will be given and disruption will be kept to a minimum.

All personal data is collected and stored in accordance with the Data Protection Act 1998. If any of these Terms and Conditions are breached by you or any other guests you may be asked to leave immediately and forfeit any payment made or due.

Cancellation Policy

Any cancellation must be received by Lovell Lodge Apartments in writing by fax, email or post. It is your responsibility to ensure cancellation has been received and acknowledged. When notification of a cancellation is received more than 30 days prior to the first date cancelled, all payments received from the guest are refunded, minus £20 administration fee. When notification is received 7 days prior to the first date cancelled, 50% of the full cost of the stay is refunded. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation.

Please note if cancelled modified or in case no show the total price of the reservation will be charged .

Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment of the Full or Initial charge also indicates acceptance of these terms and conditions.